- More people in China, Singapore and California customer service hubs
- Diagnostics and maintenance made easy and fast with Spotlight(R) and FAST(TM)
- Improved overhaul turnaround times by 20% in 2011
GENEVA, SWITZERLAND--(Marketwire - May 13, 2012) - Pratt & Whitney Canada (P&WC) continues to invest in its industry-leading customer service capability, ensuring the company remains on top with the most extensive support resources to operators in the business aviation segment. By organizing its operations around customers' needs and their locations, P&WC has built a unique global aftermarket service capability that responds 24/7 anywhere in the world. P&WC is a United Technologies Corp. (NYSE:UTX) company.
"The foundation of our customer service strategy is delivering the most dependable engines and standing behind our product with the best service and support for our customers," said Raffaele Virgili, Vice President, Customer Service, P&WC. "The fact that we have approximately 50,000 engines operating in 200 countries across business and general aviation, regional airlines and helicopter markets has allowed us to build the largest, most comprehensive support capability in the industry, with the ability to serve our customers anywhere, anytime."
Recent developments in P&WC customer service include:
Diagnostic and prognostic tools
Speed and simplicity
"We see ourselves as our customers' business partner and that drives us to seek ways to help them keep costs down, help them work more efficiently, and consistently respond to their needs," said Virgili. "In everything that we do, we seek to have an immediate and beneficial impact on our customers and their business operations."
Come and see us at EBACE, Hall 6, Booth 1539. Operators are invited to visit P&WC's booth to speak with a customer service representative.
For all EBACE-related news, stories and videos go to www.pwc.ca
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About Pratt & Whitney Canada
Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada (P&WC) is shaping the future of business aviation with dependable, high-technology engines. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 49,000 engines in service on more than 28,000 aircraft operated by some 10,000 operators in 200 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
P&WC has built the largest, most comprehensive customer service network in the industry around its 10,000 customers who operate in 200 countries. Through its Customer First Centres in Montreal and Singapore, P&WC is always just a call or click away, providing unparalleled technical support. The P&WC network has 30 owned or designated repair and overhaul facilities, nine parts distribution centres, 100 Field Support Representatives, 200 mobile repair teams who can be on site within 12 hours, 800 rental/exchange engines and 12 customer training facilities operated through FlightSafety International. P&WC offers comprehensive Pay per Hour maintenance programs for fleet operators and business aviation customers, with more than 7,000 engines currently enrolled. The repair and overhaul of components and accessories, and the sale of new, exchange and used serviceable parts are offered within the P&WC network. Advanced diagnostics are also offered, moving operators towards a totally planned operating environment. P&WC is a one-stop shop for all elements of an operator's needs.
Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.