Investment in new technology for technicians helps drive performance
ORLANDO, FLORIDA--(Marketwire - Oct. 29, 2012) - Pratt & Whitney Canada's Mobile Repair Teams (MRTs) located throughout the company's Regional Service Centre Network are forecast to finish 2012 with 95 per cent on-time delivery (OTD) for event response. The announcement was made during the National Business Aviation Association's 65th annual meeting and convention in Orlando, Florida. P&WC is a United Technologies Corp. company (NYSE:UTX).
"Year-to-date results show our MRTs have performed over 900 events around the globe with 95% on-time delivery to meet customer needs," said Raffaele Virgili, vice-president, customer service, P&WC. "Our MRTs are staffed by highly trained technicians all of whom are FAA certificated A&P (airframe and powerplant) technicians meaning they are uniquely qualified to return an aircraft to service after an AOG event."
Currently, P&WC has a total of 93 licensed A&P technicians on rotation with two on-call technicians at each of the company's six regional service centres in the United States located in Atlanta, GA, Burlington, VT, Bridgeport, WV, Long Beach, CA, Battle Creek, MI and Wichita, KS. In addition, P&WC has 12 full-time MRT technicians located throughout the United States: Chicago IL, Greensboro, NC, White Plains, NY, Jacksonville, FL, Houston, TX and Sacramento, CA. P&WC has 14 MRT support vehicles strategically positioned across the United States.
The company also has MRTs serving Europe, the Middle East, Africa, Asia Pacific and South America.
"We have invested considerable time and resources developing a "Fly Away Kit" for our MRT technicians," said Virgili. "These kits include not just the suite of tools the technician would normally require, but also contain the latest in technology such as GPS devices, digital cameras and digital scanners, all of which empower the technician to quickly isolate issues and take corrective action."
Great effort was put in the development of "podding/kitting" of tooling, specifically for line maintenance and engine change. Light-weight, ergonomically superior stands and sling containers are being utilized to streamline the process, thus reducing downtime for customers.
Come and see us at NBAA, booth no. 3160
Interested operators are invited to drop by P&WC's booth to speak with a customer service representative.
We never forget that your engine has our name on it. So we work to keep it flying efficiently and reliably. P&WC has built the largest, most comprehensive customer service network in the industry around its 10,000 customers who operate in 200 countries.
Through its Customer First Centres in Montreal and Singapore, P&WC is always just a call or click away, providing unparalleled technical support. The P&WC network includes 30-owned or designated repair and overhaul facilities, seven parts distribution centres, 100 Field Support Representatives, mobile repair teams, 800 rental/exchange engines and 12 customer training facilities operated through FlightSafety International. P&WC offers comprehensive Pay-per-Hour service for fleet operators and business and general aviation customers, with more than 7500 engines currently enrolled in P&WC-backed hourly cost programs, including the ESP® and FMP® programs.
P&WC also offers repair and overhaul of components and accessories, and the sale of new, exchange and used serviceable parts. Advanced diagnostics are also offered, moving operators towards a totally planned operating environment.
About Pratt & Whitney Canada
Founded in 1928, and a global leader in aerospace, P&WC is shaping the future of aviation with dependable, high-technology engines. There are currently more than 49,000 engines in service on more than 28,000 aircraft. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with more than 600 million hours in the air, are an industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.