HELI-EXPO, ORLANDO, FLORIDA--(Marketwire - March 6, 2011) - Pratt & Whitney Canada (P&WC) has signed a long-term agreement with Era Helicopters LLC (Era) of Lake Charles, La., to provide engine support for Era's fleet of 70 P&WC-powered helicopters. The contract covers 150 installed PW200/PT6B/PT6C and PT6T engines, plus spares, for a period of 10 years. Pratt & Whitney Canada is a United Technologies Corp. (NYSE:UTX) company.
"This agreement allows Era to focus on its core business as it works with us to manage engine maintenance costs," said Raffaele Virgili, Vice President, Customer Service, P&WC.
"We are well satisfied with these comprehensive, tailored maintenance solutions for our fleet, especially as we continue to diversify our services to clients around the world," added Stuart Stavley, Vice President of Maintenance, Era helicopters.
Era is a major provider of personnel transport services to oil and gas platforms in the Gulf of Mexico. It also provides a variety of related products and services, such as SAR/EMS, and has become a leading provider of leasing services.
With P&WC Engine Service Agreements, customers are able to fully capitalize on a team dedicated to total event management for each maintenance task by taking full ownership and closely tracking each event until the aircraft is back in the air. This brings together, in one team, the best expertise from across key P&WC front-line services.
P&WC customer service
P&WC is celebrating the 22nd anniversary of its ESP® plan this year, with more than 1,000 operators and 3,000 engines enjoying the benefits of membership.
In addition to the most advanced engine technology available, Pratt & Whitney Canada brings world-class customer service backed by a worldwide network of more than 100 field support representatives (FSRs), distribution centres in key locations around the world and more than 80 mobile repair technicians; a broad pool of rental and exchange engines; a customized Fleet Management Program (FMP®) and Eagle Service™ Plan (ESP); comprehensive warranty coverage; as well as an extensive Customer Service Network with more than 30 facilities around the world.
P&WC and the helicopter industry
Since the 1970s, P&WC has produced more than 12,000 engines for the helicopter market, accumulating more than 43 million flying hours. The company has certified 31 models for more than 25 applications and engines destined for the helicopter industry.
We continue to make significant investment in our market-leading PW200 and PT6 turboshaft families of engines. Our outlook remains strong and we continue to direct our R&D investments toward customer-driven initiatives that target outstanding performance and reliability, optimal power-to-weight ratio, fuel burn, operating economics and environmental performance.
Come see us at Heli-Expo: Booth 421, Orange County Convention Center
Interested operators are invited to drop by P&WC's booth (421) to speak with a customer service representative.
About Pratt & Whitney Canada
Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada's engines, with more than 500 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 47,000 engines in service on over 25,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
P&WC has been taking front-line services to the next level ever since it launched its Customer First Centre (CFirst) in 2007. CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 100,000 contacts every year.
Based in Longueuil, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.