The company is growing its service team to enhance its customer service capabilities in the region with staff located in the same time zone as its customers. The Singapore operation includes 15 new team members, including customer managers and engineers, CFirst event managers providing front-line support, and accessories specialists who provide support on the full complement of P&WC engines located in the region. These new employees are co-located with P&WC SEA, P&WC's repair and overhaul facility, opened in 1983, located in the Loyang Industrial Estate next to Singapore's Changi Airport.
"The Asia Pacific region is of growing importance as our customer base continues to expand," said Raffaele Virgili, Vice-President, Customer Service, P&WC. "Serving customers in this region in a timely and efficient manner is a priority for us and we will continue to build critical mass in our capabilities to meet the growing demand."
Pratt & Whitney Canada has more than 900 customers in the region with some 5600 engines in service. It also operates a Parts Distribution Centre in Singapore to serve the region. P&WC SEA provides repair and overhaul services for PW100 engines and auxiliary power units (APS3200), and hot section inspections for PT6A, PT6B, PT6T engines. P&WC's expanded customer service capabilities provide support on the full complement of P&WC engines located in the region.
Come and see us at the Singapore Air Show, booth L39. Interested operators are invited to drop by P&WC's booth to speak with a customer service representative.
About Pratt & Whitney Canada
Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada (P&WC) is shaping the future of business aviation with dependable, high-technology engines. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 49,000 engines in service on more than 28,000 aircraft operated by some 10,200 operators in 200 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
P&WC has been taking front-line services to the next level with its Customer First Centre (CFirst). CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 120,000 contacts every year.
Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.