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Pratt & Whitney Canada Singapore Service Centre Crosses 25-Year Milestone
Feb 18, 2008 - 14:30 PM
Transformation activities at Singapore centre take customer satisfaction to all-new levels
LONGUEUIL, QUEBEC--(Marketwire - Feb. 18, 2008) - Pratt & Whitney Canada SEA Pte Ltd. marks 25 years of support in the Southeast Asia region with customer service improvements. The Singapore service centre is one hub in Pratt & Whitney Canada's extensive global network of support facilities. Pratt & Whitney Canada is a United Technologies (NYSE:UTX) company.
"As we celebrate our 25th anniversary in Singapore this year, we continue to transform our services and facilities to deliver the very best in dependable support to our customers," says Dominique Dallaire, General Manager of P&WC SEA. "Over the last few years, we have achieved a fivefold improvement in quality, doubled our efficiency and greatly reduced turnaround times. Customer feedback confirms that we are clearly on track in meeting their requirements."
Located in the Loyang Industrial Estate next to Singapore's Changi Airport, P&WC SEA provides overhaul and repair services for PW100 engines and auxiliary power units, as well as hot section inspections for PT6A, PT6B, PT6T, JT15D, PW150A and PW200 engines.
As part of its strong commitment to this region, Pratt & Whitney Canada also recently opened a new parts distribution centre in Singapore, doubling the availability of parts and reducing by more than half the delivery time to customers. Additionally, the company stores spare engines to support customers locally.
"Today, we have more than 700 customers in the Asia-Pacific region flying over 5,000 Pratt & Whitney Canada engines, and the number continues to increase," notes Dallaire. "We have doubled our Singapore service centre business in the last few years and are taking the steps necessary to continue building on this success and deliver outstanding support to customers."
Pratt & Whitney Canada is committed to providing customers with world-class support that surpasses expectations. This commitment is backed by over one-half billion hours of in-service experience and one of the most extensive networks in the industry, including over 30 company-owned and designated service facilities, a new Customer First Centre for expert and rapid assistance and an expanded parts distribution network to deliver an enhanced level of unmatched frontline support. With field support representatives on all continents, mobile repair teams available around the clock, and the largest pool of P&WC rental and exchange engines in the industry, P&WC's goal is to go the extra mile to keep its customers flying.
Pratt & Whitney Canada, based in Longueuil, Canada, is a world leader in the design, manufacture and service of aircraft engines powering business, general aviation and regional aircraft, and helicopters. The company also offers auxiliary power units and industrial gas turbines. United Technologies, based in Hartford, Conn., USA, is a diversified company providing high technology products and services to the global aerospace and building industries.
Pratt & Whitney Canada
Pratt & Whitney Canada