May 22, 2007 - 00:00 AM
GENEVA, SWITZERLAND--(CCNMatthews - May 22, 2007) - Pratt & Whitney Canada Corp. (P&WC), a United Technologies Corp. (NYSE: UTX) company, is expanding its industry-leading global customer support with the opening of a new parts distribution centre (PDC) in Singapore to provide rapid part deliveries for P&WC customers in the Pacific Rim Region.
"This is the second in a series of regionally located, rapid-response PDCs around the world focused on getting closer to our customers and delivering additional value in terms of speed and efficiency," said Maria Della Posta, Vice President, Customer Support, P&WC. "Together with our new Customer First Centre, providing 24/7 front-line support, the PDC expansion is part of our strategy to offer global support that is No. 1 in customers' eyes across all our markets."
The Singapore PDC, which will open this summer, follows the inauguration last November of a new PDC in Amsterdam, serving customers in Europe, the Middle East and Africa.
The Singapore centre will offer a large inventory of new parts, exchange accessories and line-replaceable units for all P&WC engine models in support of customers currently supplied from P&WC in Canada. The new centre will assume responsibility for part orders currently processed through P&WC (SEA) Pte. Ltd in Singapore and P&WC (A'Asia) Pty. Ltd in Brisbane, Australia, which specialize in world-class engine repair and overhauls.
Both the Singapore and Amsterdam PDCs are supported by a 24/7 call centre operated by Pratt & Whitney Canada's Component Solutions.
"With this expanding global network, P&WC engine customers will be assured a greater availability of parts and can also rely on an expert service staff that is accessible 24 hours a day, year-round," said Della Posta.
P&WC's global customer support comprises over 30 P&WC-owned and designated overhaul facilities, field support representatives strategically located on all major continents, mobile repair teams available around the clock, the largest pool of P&WC rental and exchange engines in the industry and advanced diagnostic capabilities.
Pratt & Whitney Canada, based in Longueuil, Quebec, is a world leader in the design, manufacture and service of aircraft engines powering business, general aviation and regional aircraft and helicopters. The company also manufactures auxiliary power units and industrial gas turbines. United Technologies, based in Hartford, Conn., USA, is a diversified company providing high technology products and services to the global aerospace and building industries.
Pratt & Whitney Canada
Pratt & Whitney Canada